Customer Feedback

Worcester Races - 6th August 2010 - We will be delighted to be back. We looked at other Racecourses but came back to Worcester as we have always had a brilliant day. Jo Davies, Marston's Inns and Taverns

10th June - Worcester Rotary Club - Thank you so much for accommodating us on Thursday at short notice, your kind welcome and hospitality to us all, and for the lovely food that you provided, all have expressed an appreciation for the evening. WELL DONE. Alun Morgan

6th June - Thank you so much for a most enjoyable day - we shall definitely be coming to another race day in the future. You and the staff of the racecourse made it a very extra special day for many many people. A big well done!!! - Maggie Mantle

6th June - I just wanted to write to thank you and your team very much for such a wonderful birthday celebration in the restaurant at Worcester Racecourse yesterday. We enjoyed the food, the service was excellent and my Father was surprised and delighted with the opportunity to meet the Red Devils to mark his 80th Birthday. We all thoroughly enjoyed our day and would like to thank everyone for making it a day to remember. With best wishes, Carol Stephens.

5th June - We all had a wonderful time and especially enjoyed the opportunity to go into the parade ring and the winning connections room. My friend who has only been racing once or twice before was impressed at how well we were treated and is now keen to return to another meeting. Jackie Humphries, B. W. Transport Ltd

13th May - I am writing on behalf of Elaine McCarthy, People Development, Well-being & Diversity Manager, Worcestershire County Council. We held a team development session with you today and we would like to formally thank you and all your staff for the warm reception and high level of service received throughout. We would appreciate if you would pass this on to the staff in question on our behalf. We look forward to visiting your venue again in the future. - Saf Fuller, PA to Learning, Development & Well-being Centre Manager, Sioux Breeze-Derrigan & People Development, Wellbeing and Diversity Manager, Elaine McCarthy

22nd April - Worcester Severn Rotary Club - As you know , it was our annual Vocational Awards Evening which is a bit special to us and our invited guests who come and receive their awards Additionally, the Mayor came to present the awards and say a few words of encouragement to us. Both on the night and subsequently a number of Club members have come back to me and let me know that they really enjoyed the evening, not least because of the quality of the fayre, the ambience of the dining area and the friendliness of the Racecourse staff. - Mr Chris Croft

17th April - Birthday Party - Dear Jenny, Many, many thanks for all your and your team's help on Saturday. You have a great team. They were always helpful, friendly and courteous despite the last minute changes in some of the arrangements. Nothing was too much trouble. They were all, from the managers to bar/waiter staff and security, excellent and a delight to deal with. You must be proud of them It takes time and effort to build a good team and you have done well. The food was good and well received, and everything your end went very smoothly. Thank you also for putting me in touch with the Sopranobella who were very well received. It was unfortunate their time was limited. Mr Douglas Dale

31st March - SLR Consulting Limited - The SLR event was a very important day for myself and the business and it ran smoothly due to the commitment and skills of your conferencing team, this being the gent who opened up and assisted with set up, the gent and lady who provided drinks, food and service through the day and most of all to the ever patient Events Manager, Jenny Cheshire. Due to my somewhat adhoc management style and the fact that this was a very busy time for my business I came to the Racecourse late in the day with my booking and provided essential details to your team at short notice. The service we received on the build up to the day and on the day was excellent and the food prepared by yourselves was fantastic. I received many positive comments from my conference attendees and from senior staff at my company including a board director. Please do pass on my thanks to your team for the service provided and be reassured that you have a competitive and high quality product that is on a par with and in my opinion, better than that offered by other, perhaps more glossy and glamorous, venues in the city. I have already recommended the racecourse to other people looking for such venues and shall continue to do so. Mike Webb, Technical Director

24th March - Early Years & Childcare in association with Worcester News - Just wanted to thank you and all of your staff for their support on Tuesday & Wednesday. They were all very friendly and went out of their way to help us, our exhibitors and our visitors. We couldn't have asked for a better service! All of our exhibitors commented on just how great the new venue was! Please pass a HUGE thankyou to everyone who helped us with our event!

20th March - Birthday Party - Just wanted to say thank you to you and the team for all your support in delivering a super party, I think that most people have commented on how helpful your team were and definitely how tasty the Hog roast was, so please pass my thanks onto the guys who did the hog. So overall a great success, and thank you to all the team for all their help in making it so. Andrea Popham

16th - 20th March - Early Years Conference at Worcester Racecourse - Having recently held our week-long Early Years conference at the Worcester Racecourse I just wanted to write to you to say how much we appreciated the tremendous commitment and support of all the staff there. They simply could not do enough to help us and made a significant contribution to the success of the conference. Jenny ensured that everything was organised perfectly and greeted us in the morning and checked at the end of the day that everything had gone smoothly. She listened to our every request beforehand and nothing was too much trouble - she even bought lovely tablecloths for our snack cafe that was part of our exhibition on the ground floor.

Alan, Tom and Nick went beyond the call of duty, fetching and carrying heavy boxes and resources from our cars, helping us with setting up our mammoth displays and shifting furniture to please our every whim! Nick catered for us and 150 delegates on each of the 5 days perfectly - and the delicious food was praised by everyone. All the staff organised the different buffet stations so well that there was never a long queue and ensured that the tables were kept replenished. Sue kept us happy with tea and coffee, her cheery smile and general busy helpfulness.

We have held three big conferences at the Racecourse in the last year - and it is the knowledge that we can rely completely on all the staff to give us such a first rate service that keeps us coming back to the venue. We also appreciated that you took such an interest in the event - thank you - Sue Peasgood

18th December - Christmas Party Night -I would like to say a big THANK YOU from my wife and myself plus my guests for a great night on Saturday we all enjoyed it very very much. The meal was very very good. Can you also pass on our thanks to all your staff involved in the evening from greeting us at the door to the restaurant staff and bar & door staff they all made it a great night. Thank you again and best wishes. Simon Dutton

Worcestershire EBP - Future event on 16th October - Hi Jenny, We are more than happy to support the racecourse, due to the high quality events that you always put on with excellent attention to detail and very friendly staff. It is quite rare to get it all, so thank you!!! Debbie Tunstall

28th July - Red Bull - Just wanted to send you a quick message to say many thanks for the efforts of you and the Worcester Racecourse team on Tuesday. We had a really good meeting thanks to the constant help and attention provided by your employees. Many thanks once again for a great day. Claire Ladds

24th June 2009 - Worcestershire County Council - Tourism in Worcestershire and Beyond Event - As well as the feedback I gained on the day I have since had a few of the Connexions Advisers and teachers email me with more praise for the event and to pass on thanks to you and the other speakers. some of the comments received were "an inspirational day", "very informative" and "the speakers were excellent".

I would also like to thank Tom and Maggie for their help as well as the young lady who attended to our needs; their professsionalism was excellent. The room was also a great success and we were tremendously fortunate with the weather! Debbie Tunstall

19th June 2009 - Droitwich Spa High School, Training Course - I would just like to take this opportunity to thank you for your hospitality on Friday 19 June. From the moment we arrived we were provided with help and assistance and throughout the day our staff were made to feel welcome. I hope that we have the opportunity to work together again in the not too distant future. Martin Husbands

10th June 2009 - Carers Conference - I would like to thank all the staff who served those attending this conference. The day was made more enjoyable by the politeness, & attention given to those who needed TLC. I congratulate the whole team. The food was excellent, well presented, & there was more than enough for all. Well done! From a satisfied attendee. Ian Parkhill

12 May 2009 - Just wanted to say a quick thank you again for last week. You are all so accommodating and professional that it really makes the whole experience enjoyable. Sarah McCammon, Training Support, The Learning and Development Centre

29th April 2009 - Just to say thank you for you and the team for all your hard work and efforts on our link worker day. The day went very smoothly. Angela O'Brien, Worcestershire Carers' Unit

23rd April 2009 - TO THE RACECOURSE TEAM - A big 'Thank You' to you all for making this week run so smoothly. So many delegates have said how helpful you have all been. Sioux & The Learning & Development Team, Worcestershire County Council

27th March 2009 - I'd like to say on behalf of the committee what a fantastic night we had at the racecourse, the food was fantastic and we were well looked after. Claire Marks, University of Worcester Netball Presentation Evening

2nd March 2009 - The MacIntyre Roadshow/26th February - I would like to take this opportunity to say a big thank you to all of you for your help in making the day run so smoothly.

We really appreciated all of the help that you gave us with unloading the van, setting up equipment and cleaning up at the end of the day. We have not experienced a venue where people have been as helpful and accommodating as you were. Sarah-Anne Morgan, MacIntyre

12th February 2009 - Just to say how much everybody enjoyed the Ball on Saturday night! The venue worked very well for us and I was extremely impressed with all your staff. I feel sure that we will be back to the Racecourse in the future. Jill Whittaker, Secretary, Clifton-on-Teme Hunt

9th January 2009 - A HUGE thank you to you and all the team for our Christmas Party. It was a great night enjoyed by everyone, the food was great and the staff could not do enough for us. I have never received so many compliments about an event.

A special thanks to you for organising it for us, throughout the whole process nothing was ever too much trouble, even when we wanted to change the menu, this was accommodated by you. Gemma Mundy, Worcester Community Housing