Customer Feedback

15th January 2012 - "Birthday Lunch" A huge "Thank You" to you and all your team for a truly superb lunch party on Sunday. We have received many complimentary comments from our guests on the impeccable service, always friendly, efficient and unobtrusive, and the superb quality of the food - "the lamb just melted in the mouth"! The children also greatly appreciated the TV in the lounge area, which gave a welcome opportunity for the grown-ups to catch up on family news. The service, food and ambience were everything that we could have ever desired - and the views of the river and racecourse were of course perfect in the sunshine! Thank you to you all. Very best wishes, - Ann and Colin Beevers

9th December - "Christmas Meal" Just a note to say thank you for Friday night. Everyone really enjoyed it and the food was so good! Might have to do the same next year! Thanks. Jo Daley, Worcestershire County Council

10th December - "Christmas Party" I just wanted to say a big thank you to you and your team for a great night on Saturday! You were all extremely professional and this was noted. Many thanks, Sian Watkins, PA to Neil France - Site Director, Blade - A Gardner Group Company

4th November - Another excellent conference facilitated by your brilliant staff team. - Diane White, Worcestershire County Council

17th September - I would just like to thank all your staff for such a great evening for my sister's surprise birthday on 17th September 2011. We all had a great time and both Sue and Tom were both attentive and made sure everything went smoothly on the night. Sara Trbojevic

23rd September - Thank you very much for putting on a great 'Day at the Races' on the 23rd September. We have received many letters of thanks for the day and I am pleased to be able to report that these were not just 'thank you for the day' letters, but most of them expressed extreme thanks such as 'I enjoyed every minute of the day', 'everything about the day was top class' etc. - A.B. Thorpe, Chairman, Thorlux Lighting.

23rd September - I'd just like to say what a fantastic day we all had on Friday. The food was wonderful, the service was first class, the box was well placed, the weather was perfect and the racing was very exciting. All in all Jenny I think a score 10 out of 10 would be not over generous!!- Mark Burns - Vaillant

5th August - Thank you, on behalf of myself and the Inns and Taverns team, for yet another brilliant day at the Races last Friday. The weather was exceptional and even with the extra numbers, the service was seamless.The feedback has, yet again, been glowing. so much so, that Marston's will probably book the equivalent fixture again in 2012!Derek Andrew MBE, Managing Director - Marston's Inns and Taverns

13th July - Hi Jenny, I just wanted to thank you and your fantastic team at the Racecourse for a great evening. Everything was exactly how we wanted it and all the staff from the men on the entrance gate, through to the waitresses and tote staff were all really friendly and helpful. The meal was delicious and even our vegetarian and fussy eater said their meals were really lovely too. We had an amazing evening and I will be recommending your racecourse hospitality to all of my colleagues for future events. Thanks again, Gill Hawkins, National Sales Manager, Pelican Healthcare Ltd.

13th July - I have now spoken to LOTS of Macmillan volunteers and supporters and they have all said how amazing the evening was and in particular the friendliness and accommodating attitude of the racecourse staff. With best wishes, Kelly Whitehouse, Fundraising Manager, Macmillan Cancer Support

22nd June - Senior Citizens Special Package Race Day - Thank you for a super day out at yesterdays Senior Citizens Special Package Day. Cream tea brilliant, Staff brilliant, racing brilliant, in fact the whole day brilliant. Many thanks, Tony Gregg

7th - 11th June - Early Years Conference - Hi Jenny and team, Thank you again for all your hard work and support over the last week for our Early Years conference. As usual all the staff were very helpful and attentive. Every morning we were greeted by smiles and cups of tea! and staff were always helpful and polite even when we asked for the step ladders yet again! You couldn't be more helpful. Please thank Sue and her team of young helpers they were lovely and always so attentive. Also Nick and his lovely food................see you in the autumn for the quality conference! Best wishes, Sam Massey, Operational Manager Learning and Development, Early Years and Childcare Service, Children's Services

17th May 2011 - Early Years Conference - Thank you Jenny and to everyone else at The Race Course for all your help, the lovely food and for your usual reliable efficiency and friendliness that we are always met with, which makes a huge difference to us on the day. THANK YOU all so much. Gill Deakin, Teacher Adviser, Early Years.

21st March 2011 - EYP Celebration Event - Just to say a huge thank you to you and all the staff at the Racecourse who worked so hard to make the event so successful - it was a wonderful day, the meal was superb (the chicken meal was heavenly - I must try to do something similar at home) and the service was exceptional. One of our practitioners liked it to being at a wedding - and believe me that was praise indeed. I could not have wished for the day to have gone any better! Debbie English

11th February 2011 - The Rotary Club Of Worcester Severn - May I thank you all, so much for your efforts on our behalf last night, the room looked absolutely gorgeous when we came into it, having already been met by Tom downstairs and then the young ladies to take our coats. The lovely atmosphere was set right there and continued all night, the food was delicious. Please convey our clubs' thanks to all your staff for their excellent service and courteousness, and to you both for the effort that was made for the attention to detail. Alun Morgan

19th January 2011 - Zone Meeting, District 1100 Rotary Club - Just a line to say how much we all apreciated the room, food and service at the racecourse last week. It was all very good. Jan Harris

15th December 2010 - Sports Partnership Herefordshire & Worcestershire - May I say a big thank you to you and your team for last week, all comments and feed back was excellent service and professional Sue Bentley

9th December 2010 - NPower - Just wanted to say a massive thanks for last Thursday. We had a great time, the venue was superb, food was excellent and your people were very welcoming and helpful! Andy Baugh, NPower

29th October 2010 - St Richards Hospice, Jilly Cooper Lunch - Thank you everyone for working with St Richards's staff and volunteers to make the lunch on Friday such a huge success. The event raised just over £2000 which we are delighted with. It's always a pleasure working with you all and we look forward to seeing you at events in the near future. Tricia Cavell, Fundraising Manager, St. Richard's Hospice

27th October 2010 - Sussex Community NHS Trust - I would just like to extend my thanks to Sue and her team for the support at our conference on Wednesday this week they were all very helpful and cheerful throughout the day. I'm sorry I don't know their names but special thanks to the maintenance man who went out of his way to ensure the technology worked as we initially had problems, also the kitchen staff who made me a round of rolls as due to having to catch up on work phone calls at lunch time, I missed all the food!! Also thanks to Sue's clear directions I found my way back home.

14th September 2010 - Diocese of Worcester - I would like to thank you for your hospitality yesterday at our staff training morning. We received a wonderful welcome from you and your staff, which was commented upon during our session. The facilities were really good for us and, I gather, you have been most helpful along the way as the event was planned. The quality (and quantity!) of the food was really good and much appreciated too. So please pass on our gratitude to your colleagues and, once again, thank you for all you have done for us, we are sure to think of you for future bookings. Robert Jones

6th September 2010 - Newsquest Midlands South - I would just like to say thank you to everyone involved in today. The venue and the staff were excellent. Next time we have an event needing such a venue you will be top of the list. Pam Oldfield, H R Manager

26th August 2010 - Worcester Severn Rotary Club - Dear Nick, I just wanted to thank you for a lovely meal last Thursday, everybody said how much they had enjoyed the Chinese main course and how tasty the starter and sweet were. Please could I ask you to convey to Sue, Alan, the chef and any others in the background our thanks for the excellent service that you gave to us on the night. Alun Morgan

6th August 2010 - Marston's Inns and Taverns -We will be delighted to be back. We looked at other Racecourses but came back to Worcester as we have always had a brilliant day. Jo Davies

10th June 2010 - Worcester Rotary Club - Thank you so much for accommodating us on Thursday at short notice, your kind welcome and hospitality to us all, and for the lovely food that you provided, all have expressed an appreciation for the evening. WELL DONE. Alun Morgan

6th June 2010 - Thank you so much for a most enjoyable day - we shall definitely be coming to another race day in the future. You and the staff of the racecourse made it a very extra special day for many many people. A big well done!!! - Maggie Mantle

6th June 2010 - I just wanted to write to thank you and your team very much for such a wonderful birthday celebration in the restaurant at Worcester Racecourse yesterday. We enjoyed the food, the service was excellent and my Father was surprised and delighted with the opportunity to meet the Red Devils to mark his 80th Birthday. We all thoroughly enjoyed our day and would like to thank everyone for making it a day to remember. With best wishes, Carol Stephens.

5th June 2010 - We all had a wonderful time and especially enjoyed the opportunity to go into the parade ring and the winning connections room. My friend who has only been racing once or twice before was impressed at how well we were treated and is now keen to return to another meeting. Jackie Humphries, B. W. Transport Ltd

13th May 2010 - Worcestershire County Council - I am writing on behalf of Elaine McCarthy, People Development, Well-being & Diversity Manager. We held a team development session with you today and we would like to formally thank you and all your staff for the warm reception and high level of service received throughout. We would appreciate if you would pass this on to the staff in question on our behalf. We look forward to visiting your venue again in the future. - Saf Fuller, PA to Learning, Development & Well-being Centre Manager, Sioux Breeze-Derrigan & People Development, Wellbeing and Diversity Manager, Elaine McCarthy

22nd April 2010 - Worcester Severn Rotary Club - As you know , it was our annual Vocational Awards Evening which is a bit special to us and our invited guests who come and receive their awards. Additionally, the Mayor came to present the awards and say a few words of encouragement to us. Both on the night and subsequently a number of Club members have come back to me and let me know that they really enjoyed the evening, not least because of the quality of the fayre, the ambience of the dining area and the friendliness of the Racecourse staff. - Mr Chris Croft

17th April 2010- Birthday Party - Dear Jenny, Many, many thanks for all your and your team's help on Saturday. You have a great team. They were always helpful, friendly and courteous despite the last minute changes in some of the arrangements. Nothing was too much trouble. They were all, from the managers to bar/waiter staff and security, excellent and a delight to deal with. You must be proud of them It takes time and effort to build a good team and you have done well. The food was good and well received, and everything your end went very smoothly. Thank you also for putting me in touch with the Sopranobella who were very well received. It was unfortunate their time was limited. Mr Douglas Dale

31st March 2010- SLR Consulting Limited - The SLR event was a very important day for myself and the business and it ran smoothly due to the commitment and skills of your conferencing team, this being the gent who opened up and assisted with set up, the gent and lady who provided drinks, food and service through the day and most of all to the ever patient Events Manager, Jenny Cheshire. Due to my somewhat adhoc management style and the fact that this was a very busy time for my business I came to the Racecourse late in the day with my booking and provided essential details to your team at short notice. The service we received on the build up to the day and on the day was excellent and the food prepared by yourselves was fantastic. I received many positive comments from my conference attendees and from senior staff at my company including a board director. Please do pass on my thanks to your team for the service provided and be reassured that you have a competitive and high quality product that is on a par with and in my opinion, better than that offered by other, perhaps more glossy and glamorous, venues in the city. I have already recommended the racecourse to other people looking for such venues and shall continue to do so. Mike Webb, Technical Director

24th March 2010 - Early Years & Childcare in association with Worcester News - Just wanted to thank you and all of your staff for their support on Tuesday & Wednesday. They were all very friendly and went out of their way to help us, our exhibitors and our visitors. We couldn't have asked for a better service! All of our exhibitors commented on just how great the new venue was! Please pass a HUGE thankyou to everyone who helped us with our event!

20th March 2010 - Birthday Party - Just wanted to say thank you to you and the team for all your support in delivering a super party, I think that most people have commented on how helpful your team were and definitely how tasty the Hog roast was, so please pass my thanks onto the guys who did the hog. So overall a great success, and thank you to all the team for all their help in making it so. Andrea Popham

16th - 20th March 2010 - Early Years Conference at Worcester Racecourse - Having recently held our week-long Early Years conference at the Worcester Racecourse I just wanted to write to you to say how much we appreciated the tremendous commitment and support of all the staff there. They simply could not do enough to help us and made a significant contribution to the success of the conference. Jenny ensured that everything was organised perfectly and greeted us in the morning and checked at the end of the day that everything had gone smoothly. She listened to our every request beforehand and nothing was too much trouble - she even bought lovely tablecloths for our snack cafe that was part of our exhibition on the ground floor.
Alan, Tom and Nick went beyond the call of duty, fetching and carrying heavy boxes and resources from our cars, helping us with setting up our mammoth displays and shifting furniture to please our every whim! Nick catered for us and 150 delegates on each of the 5 days perfectly - and the delicious food was praised by everyone. All the staff organised the different buffet stations so well that there was never a long queue and ensured that the tables were kept replenished. Sue kept us happy with tea and coffee, her cheery smile and general busy helpfulness.
We have held three big conferences at the Racecourse in the last year - and it is the knowledge that we can rely completely on all the staff to give us such a first rate service that keeps us coming back to the venue. We also appreciated that you took such an interest in the event - thank you - Sue Peasgood